Businesses across the United States may order on our website. You must sign up for an account to place orders.
You can set up your account by filling out our online application.
Returns are accepted for 30 days after purchase. Items will be inspected before a return is processed.
We accept all major credit cards on our website.
We provide support for all of our products. We try to respond promptly, some responses may take 1-2 business days.
We offer business discounts. They will be applied to your order during the checkout process.
Our website is secured by a verified SSL certificate. All transactions processed are also secured with 256-bit bank encryption and by an authorized credit card processor.
You may use our contact form or call us at (781) 749-8687
We can ship out the same day if an order is placed before 2PM. Packages are often received within 2 days in the New England area, but that can depend on the carrier.
Topaz maintains one of New England’s largest inventories of wide-format parts and consumables. Our Hingham facility stocks HP inks, toners, printheads, maintenance kits, and service parts for rapid response. Most items ship same-day throughout the region; Boston-area customers can arrange will-call pickup for immediate needs, eliminating multi-day delays from distant distribution centers.
Massachusetts, New Hampshire, Connecticut and Rhode Island. We are able to deliver to other New England states by request.
We can do same day delivery in the Boston Metro area, everwhere else can expect between one or two days. This is only if you choose to have Topaz deliver your order, not if UPS or USPS is delivering your order.
When you place an order, someone from our team will contact you regarding delivery options.
Shipping prices can vary depending on the location, size and weight of the printer.
We accept returns for up to 30 days. Please contact us via our contact form or by phone and we will give you directions on how to return the product. If the product was not damaged, you will be responsible for the cost of return shipping. Refunds are issued once the product is received and inspected and will be returned via your payment method. Once we issue a refund it can take 5 business days to be returned to you on credit and debit card purchases.
You have to apply for an account before you can see pricing. You can only see pricing when you are logged in.
Your business needs to be verified before it is approved for business pricing. We review every application and verify all information and will contact your business directly before any approval can be made.
You will only see your discounted price once you go to your cart page. We do this so our clients know what the retail cost actually is. Once you check out, you will be able to see your discount.
Yes, you are able to add additional employees to your account.
Yes, we are able to create these types of forms. They can be distributed on a web page for your employees. Please note that the person order does have to have an account under the main account and permissions order.
A purchase list is a list that can be created once you open your cart. You can save that list for later, or it can also be used if you order the same products frequently. This is different from a bulk order form as it is account based.
